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Technical support Executive JKB Infotech - Gurgaon, Haryana

  • Published date: April 16, 2018
    • Haryana, India
  • [ Ads Views - 71 ]

Job Description - Technical support Executive JKB Infotech - Gurgaon, Haryana

Technical support ExecutiveJKB Infotech - Gurgaon, Haryana

  • Application is a desktop and web application and associated support issues.
  • Tasks are handled via incoming calls, chats, E-mails and Facebook support.
  • Periodic checks and follow ups on cases raised and taking them to closure.
  • Ensuring accuracy of documentation of the issue mentioned in the customer contact and also accurate STR (Steps to reproduce) are mentioned in the ticket.
  • Role also defines resolving hardware issues and basic website updating knowhow.
  • 0-1 years of experience in Customer Support
  • Ready to work completely in NIGHT SHIFTS (PST time zone).
  • Prior experience with Service desk, application support, website support or ISP support.
  • Male candidates preferred.
  • Excellent customer service skills.
  • Past experience should have worked in a call taking process.
APPLY: https://jkb.co.in/

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