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Executive CRM (only male) Kaizen / Gurgaon, Haryana 27,000 a month

  • Published date: April 16, 2018
    • Haryana, India
  • [ Ads Views - 16 ]

Job Description - Executive CRM (only male) Kaizen / Gurgaon, Haryana 27,000 a month

Executive CRM (only male) Kaizen /  Gurgaon, Haryana 27,000 a month
Job Summary
Executive CRM
The person is entitled to take the inbound queries from the customers, let them know the regarding the product & services of the organization and converting into the potential customers.
Responsibilities and Duties
Job Description
  • Build sustainable relationships and trust with the customers through open and interactive communication
  • Managing cold calls with the customers and work on their leads
  • Managing incoming calls and customer service inquiries
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
Required Experience, Skills and Qualifications
  • Required
Education
  • Graduation degree mandatory
Experience
  • Experience of 1 yr as Customer Care mandatory
  • Experience in E-commerce preferred
Age
  • 20 - 32 yrs
Gender
  • Male mandatory
Communication
  • Excellent English skills Ability to [Speak & Write]
  • Job Details
Location
Sector 48, Gurgaon (2 Openings)
Shift Timings
4:00 PM - 12:00 AM ( Night Shift ) | Male Only
Weekly Working Days
6 Days
Note: Any day will be off from Monday to Sunday, depending upon the work
Salary & Compensation
Salary Offered
₹20.0 K to ₹27.0 K (monthly)
Incentives
  • PF & ESIC
  • Incentives
Reimbursements
Travel Reimbursements
Other Reimbursements
Medical Insurance, Performance Bonus
Incentives Structure
Incentive Provided
Job Type: Full-time
Salary: ₹27,000.00 /month
Required experience:
  • Customer Care: 1 year
  • Customer Care in E-commerce: 1 year
Required education:
  • Bachelor's
Job Location:
  • Gurgaon, Haryana
Required language:
  • Excellent English skills Ability to [Speak & Write]

Apply Now

Please review all application instructions before applying to Kaizen / 7718031710.

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