Job Description - Client Servicing Associate Inc42 Media - New Delhi, Delh
Client Servicing Associate
Inc42 Media - New Delhi, Delhi
Inc42 is a leading Indian media and information platform, known for its end-to-end coverage of the Indian startup ecosystem. We work with the mission to empower, connect & grow the Indian Startup Ecosystem by providing a deep understanding of the startup economy through data-backed news and analysis.
Inc42 is the authoritative voice of the growing business + technology industry with the mission to help Indian businesses navigate through the impact of the technological revolution by focusing on what matters and by providing a deep understanding of the world of technology based on data driven insights & connections.
Inc42 has brought to the fore the amazing stories of thousands of startups, entrepreneurs, technological innovations & breakthroughs, thought leaders and businesses. We believe that information is the new age currency and by empowering our readers with the right information, we are playing our part in fostering a healthy, vibrant, strong and progressive ecosystem.
We are looking for client servicing professionals with a strong work experience who have previously worked in advertising or media industry and have an experience in coordinating and client servicing with larger companies (both private and government).You'll be the key person responsible for the timely delivery of the client projects by ensuring smooth coordination between all the departments of the company.
This means the candidate needs to have impeccable communication, networking and presentation skills (mandatory). From understanding the clients brief to overseeing all aspects of campaign delivery in a timely manner, you’ll be the problem solver who liaises with the clients of Inc42 Media and helps them achieve their business goals while setting internal processes to automate and increase efficiency of the client delivery process.
Serve as the single point of contact (SPOC) for assigned clients - responsible for query resolution, relationship management and project delivery.
Work alongside Marketing, Editorial, DataLabs, BrandLabs & Sales teams to deliver projects.
Preparing briefs, work delivery reports and updating the central tracking for work delivery.
Quality check before sending the work to Clients.
Being organized on behalf of the multiple internal teams and the Client - prioritizing, resource planning, following up, creating urgency where required, setting clear deliverables.
Managing Clients - prioritizing, expectation setting in terms of deadlines, resolving queries.
Billing & Collection - assist the Business Development Team in timely raising of invoices and collection of payments.
Expense Management - keep track of campaign specific expenses and file reimbursement, if any.
Internal Reporting - prepare and maintain reports on the health of your accounts and service delivery.
Desired Skills & Experience
Minimum 2 years of solid work experience in account management or client servicing with a reputed companies in advertising or media industries.
Solid understanding of digital products, native content across mediums - print, digital, video and events.
Quality and deadline focused.
Peoples person - should be able to tactfully handle all types of clients or peers and get things done; this is a high collaboration role.
Endless grit and hustle - we work six days a week and champion everything we do.
Candidates from all disciplines are welcome to apply. Personality and past experience are the dominant parameters for this role.
Perks of Joining us
Open & autonomous environment so you can work in a true startup culture.
Competitive salary based on your experience.
Get to work with some of the best minds of Indian Startup ecosystem (our team & our investors)
Umpteen opportunities for personal and professional growth because you’ll be a part of the most coveted events & activities organised by Inc42 such as our annual flagship event - The Junction
Play an important role in shaping the startup ecosystem and the society by contributing to Inc42 and bringing your ideas to life which will propagate among the millions of readers of Inc42.
Target start date: Immediate
Number of positions : 1
Location : The role is based out of our head-office in New Friends Colony, Delhi
Note : We are a six day working company. Please apply only if can fulfill this minimum requirement.