Tech Mahindra Jobs Apple Jobs Infosys Jobs Tata technologies Jobs Sutherland Jobs Broadridge Jobs Escorts Jobs Interglobe Jobs Larsen and toubro Jobs Mitel Jobs Mphasis Jobs Netcracker Jobs Amity university Jobs Reliance Jobs srm technologies Jobs Idea Jobs Amazon Jobs Pro Jobs

Quality Analyst

  • Published date: January 19, 2018
    • Bangalore, Karnataka, India
  • [ Ads Views - 2 ]

Ison Bpo India Pvt Ltd


Taking Daily Morning Briefing Conduct

Responsible for auditing given no. of audit in given time and provide 100% documented
Weekly and Monthly ACPT Analysis share
Daily and Monthly TNPS dashboard publish
Weekly health check Audit Publish
Monthly Health check Audit Dashboard publish
Daily , Weekly and Monthly TNI publish
Agent categorization publish
Daily dip check publish
Identify the Process level gap
Taking Weekly calibration call
Taking Weekly call listening and quality session
To provide support to the team by acting as the first line of escalation for Customer related
queries in order to provide exceptional customer service.
Conducting one to one sessions with the associate regarding their performance on periodic basis

Salary:INR 1,00,000 - 2,50,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Training

Role:Technical/Process Trainer

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above

Company Profile:

Ison Bpo India Pvt Ltd


Useful information
  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Walk-in for Accounts Receivable/record to Report

    Walk-in for Accounts Receivable/record to Report

    Jobs in Bangalore (Karnataka) January 19, 2018

    DXC. Technology!! Time and Venue 22nd January - 23rd January , 10 AM onwards DXC Technology, Kalyani Tech.Platina, Magnolia Block, ITPL Main Road, Bangalore - 560063  Dear Candidates, Roles and Responsibility O2C: Should have experienc...

  • Solution Architect

    Solution Architect

    Jobs in Bangalore Bangalore (Karnataka) January 19, 2018

    Cloudcover Consultancy Private Limited Company Profile CloudCover is a public cloud management consultancy focused on total cloud consultancy and managed services. CloudCover partners with popular public clouds such as Google Cloud Platform, Amazon W...

  • Technical Sales - Roads Division

    Technical Sales - Roads Division

    Jobs in Bangalore Bangalore (Karnataka) January 19, 2018

    Zydex Industries Greetings from Zydex Industries!! We are looking for highly energized, motivated and proficient candidates for our ROADS DIVISION for the position of Technical Sales ABOUT US & role. BELOW MENTIONED ARE THE REQUIRED JOB DETA...