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Quality Analyst

  • Published date: January 19, 2018
    • Bangalore, Karnataka, India
  • [ Ads Views - 59 ]

Job Description - Quality Analyst

Ison Bpo India Pvt Ltd



      LOOKING FOR A QA AND A TRAINER ( TRAINER FROM A BANKING BACKGROUND).


Taking Daily Morning Briefing Conduct

Responsible for auditing given no. of audit in given time and provide 100% documented
feedback
Weekly and Monthly ACPT Analysis share
Daily and Monthly TNPS dashboard publish
Weekly health check Audit Publish
Monthly Health check Audit Dashboard publish
Daily , Weekly and Monthly TNI publish
Agent categorization publish
Daily dip check publish
Identify the Process level gap
Taking Weekly calibration call
Taking Weekly call listening and quality session
To provide support to the team by acting as the first line of escalation for Customer related
queries in order to provide exceptional customer service.
Conducting one to one sessions with the associate regarding their performance on periodic basis


Salary:INR 1,00,000 - 2,50,000 P.A.


Industry:BPO / Call Centre / ITES


Functional Area:ITES BPO KPO LPO Customer Service Operations


Role Category:Training


Role:Technical/Process Trainer


Employment Type:Permanent Job, Full Time



Keyskills



Desired Candidate Profile


    Please refer to the Job description above

Company Profile:




Ison Bpo India Pvt Ltd


WWW.ISONBPO.COM


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