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Process Excellence

  • Published date: January 20, 2018
    • Bangalore, Karnataka, India
  • [ Ads Views - 17 ]

Job Description - Process Excellence

Lakshya Recruitment Solutions Private limited hiring for One of the topmost ITES organization

This is an opening with one of the topmost ITES organization.

Location : Gurgaon

Job Summary 

Provides methodology expertise in design, management and improvement of processes involved in service delivery as well as support functions.

Salary:INR 9,00,000 - 14,00,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type: Permanent Job, Full Time


process excellence black belt process re - engineering Process Improvements Six Sigma business excellence quality

Desired Candidate Profile

Broad Responsibilities:

Strong quality focus and business excellence aptitude.

Preferable six-sigma Black Belt.

Should have done projects on Process Improvisation, Process Excellency with proven & demonstrated results.

Understanding of transaction as well as corporate quality.

Initiatives through automation, use of tools & technology intervention with proven track record.

Excellent hold on number crunching, data analytics, process mapping, SOP creation, control mechanisms.

Strong in people management, process-driven and result oriented.

Excellent oral and written communication skills.

Must have exposure of handling multinational clients and managing expectations of all stakeholders clients, management and employees

Responsible for six sigma projects, reducing process gaps, process re-engineering and process quality 

Process Improvements / Improvement Projects 

Improvement recommendations/Action Plans & Governance Framework 

Drive Improvements 

Client Visits/Client Engagement & Client VOC 

Gap Analysis / Audits 

Conduct Six Sigma/Lean Trainings 

Manage Multiple Accounts/Stakeholders

Supervises: Aligned project teams

Relationships: Ops Heads and other functional heads, Clients

 Qualification: Should be a Graduate. Must be a Certified Black Belt in Six Sigma. MBA/Post Graduation in Management will be an added advantage 

Contact : 7233000662, 9670370011, 7233000667, 9999982922

Email :


UG: Any Graduate - Any Specialization

Company Profile:

Lakshya Recruitment Solutions Private limited

Lakshya Recruitment Solutions Private Limited is a recruitment firm that specializes in identifying, evaluating, and placing committed & talented professionals.

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