Executive - Customer Service
- Published date: January 20, 2018
- Modified date: January 20, 2018
[ Ads Views - 1 ]
- Bangalore, Karnataka, India
Atria Convergence Technologies Pvt Ltd
Time and Venue
22nd January , 10 AM onwards
Golden Heights, Rajajinagar Bangalore-560010
Purpose of the Role
The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.
1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT
3. To provide speedy resolution
4. Willingness to work in rotational offs & rotational Shifts
5. To resolves product or service problems by clarifying the customer's complaint
Salary:INR 1,50,000 - 2,00,000 P.A.
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Associate/Senior Associate -(Technical)
Employment Type:Permanent Job, Full Time
Customer ServiceOperationsCall QualityCustomer SatisfactionCustomer Complaints
Desired Candidate Profile
Desired Skills and Competencies
Team working abilities
Passion for excellence
Graduate or equivalent
Minimum of 1-2 Years of work experience
Experience in customer service or call center background preferred
Experience handling calls or in voice process is mandatory
Strong communication skills
Good interpersonal skills
UG:Any Graduate - Any Specialization
Atria Convergence Technologies Pvt Ltd
ACT (Atria Convergence Technologies Pvt. Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000. Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. The leadership team of ACT comprises 35+ professionals hailing from diverse industries like FMCG, Apparel, Entertainment, Information & Technology, Telecom, and Retail. We are one of the country's most renowned Triple Play Service providers, bringing state-of the art services to nearly 1.5 million happy homes:
* Fibernet (Internet over Fiber Optics)
* Digital TV
We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry a vast amount of information at speeds up to 1 Gbps. We're currently the 3rd largest ISP In the wired broadband category, and the largest non-telco ISP in the country.
- Avoid scams by acting locally or paying with PayPal
- Never pay with Western Union, Moneygram or other anonymous payment services
- Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
- This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"
Jobs in Bangalore Bangalore (Karnataka) January 20, 2018
GM Modular Pvt Ltd Responsible for the Vendor Bill Booking, Vendor payment/receipt. Looking After All Branch Reimbursement, Employees Salary Payment & Bank Reconciliation Responsible For Cash Flow Report and CMS report, TDS Calculation, VAT/GST c...
Jobs in Bangalore Bangalore (Karnataka) January 19, 2018
Ison Bpo India Pvt Ltd LOOKING FOR A QA AND A TRAINER ( TRAINER FROM A BANKING BACKGROUND). Taking Daily Morning Briefing Conduct Responsible for auditing given no. of audit in given time and provide 100% documentedfeedbackWeekly and Monthly ACPT Ana...
Jobs in Bangalore (Karnataka) January 19, 2018
DXC. Technology!! Time and Venue 22nd January - 23rd January , 10 AM onwards DXC Technology, Kalyani Tech.Platina, Magnolia Block, ITPL Main Road, Bangalore - 560063 Dear Candidates, Roles and Responsibility O2C: Should have experienc...