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Executive - Customer Service

  • Published date: January 20, 2018
  • Modified date: January 20, 2018
    • Bangalore, Karnataka, India
  • [ Ads Views - 10 ]

Job Description - Executive - Customer Service

Atria Convergence Technologies Pvt Ltd


Time and Venue


 22nd January , 10 AM onwards


Golden Heights,  Rajajinagar Bangalore-560010 


Purpose of the Role 


The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.


Role Description 


1. To provide customer satisfaction on every call / e-mail.


2. To ensure closure of the ticket / e-mail within the prescribed TAT


3. To provide speedy resolution


4. Willingness to work in rotational offs & rotational Shifts


5. To resolves product or service problems by clarifying the customer's complaint




Salary:INR 1,50,000 - 2,00,000 P.A.


Industry:Telecom/ISP


Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations


Role Category:Voice


Role:Associate/Senior Associate -(Technical)


Employment Type:Permanent Job, Full Time


Keyskills


Customer ServiceOperationsCall QualityCustomer SatisfactionCustomer Complaints


Desired Candidate Profile


Desired Skills and Competencies


Behavioral Competencies


Value orientation


Team working abilities


Customer centricity


Passion for excellence


Innovation


Recruitment Specifications




Education:


Graduate or equivalent


Work Experience:


Minimum of 1-2 Years of work experience


Experience in customer service or call center background preferred


Experience handling calls or in voice process is mandatory


Strong communication skills


Good interpersonal skills


Education-


UG:Any Graduate - Any Specialization


Company Profile:


Atria Convergence Technologies Pvt Ltd


ACT (Atria Convergence Technologies Pvt. Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000. Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. The leadership team of ACT comprises 35+ professionals hailing from diverse industries like FMCG, Apparel, Entertainment, Information & Technology, Telecom, and Retail. We are one of the country's most renowned Triple Play Service providers, bringing state-of the art services to nearly 1.5 million happy homes: 


* Fibernet (Internet over Fiber Optics) 


* Digital TV 


* HDTV 


We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry a vast amount of information at speeds up to 1 Gbps. We're currently the 3rd largest ISP In the wired broadband category, and the largest non-telco ISP in the country.

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