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Executive - Customer Service

  • Published date: January 20, 2018
  • Modified date: January 20, 2018
    • Bangalore, Karnataka, India
  • [ Ads Views - 10 ]

Job Description - Executive - Customer Service

Atria Convergence Technologies Pvt Ltd

Time and Venue

 22nd January , 10 AM onwards

Golden Heights,  Rajajinagar Bangalore-560010 

Purpose of the Role 

The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description 

1. To provide customer satisfaction on every call / e-mail.

2. To ensure closure of the ticket / e-mail within the prescribed TAT

3. To provide speedy resolution

4. Willingness to work in rotational offs & rotational Shifts

5. To resolves product or service problems by clarifying the customer's complaint

Salary:INR 1,50,000 - 2,00,000 P.A.


Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time


Customer ServiceOperationsCall QualityCustomer SatisfactionCustomer Complaints

Desired Candidate Profile

Desired Skills and Competencies

Behavioral Competencies

Value orientation

Team working abilities

Customer centricity

Passion for excellence


Recruitment Specifications


Graduate or equivalent

Work Experience:

Minimum of 1-2 Years of work experience

Experience in customer service or call center background preferred

Experience handling calls or in voice process is mandatory

Strong communication skills

Good interpersonal skills


UG:Any Graduate - Any Specialization

Company Profile:

Atria Convergence Technologies Pvt Ltd

ACT (Atria Convergence Technologies Pvt. Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000. Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. The leadership team of ACT comprises 35+ professionals hailing from diverse industries like FMCG, Apparel, Entertainment, Information & Technology, Telecom, and Retail. We are one of the country's most renowned Triple Play Service providers, bringing state-of the art services to nearly 1.5 million happy homes: 

* Fibernet (Internet over Fiber Optics) 

* Digital TV 


We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry a vast amount of information at speeds up to 1 Gbps. We're currently the 3rd largest ISP In the wired broadband category, and the largest non-telco ISP in the country.

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